Crisis Program

  • 24/7 comprehensive crisis response service
  • In house/mobile crisis assessments and risk assessments
  • Short term counselling (6-8 sessions)
  • Stress management and relaxation group
  • Excellent working relationship with hospital and police (OPP)
  • ASIST training offered to the community annually
  • Two day advanced mental health training (LEAD) for police and first responders offered annually


Criminal Justice Program

  • Court diversion and support services are offered to individuals who have committed a class 1 or minor class 2 offence and who have mental health issues
  • Comprehensive assessments, treatment planning and follow-up are provided to individuals the Crown Attorney approves for diversion
  • Mental Health consultation is provided to others referred via courts who do not meet diversion mandate
  • The Court Diversion Program participates in Ontario wide diversion initiatives
  • Release from Custody program operates at Quinte Detention Centre
  • Discharge planning services offered to offenders identified with a mental disorder. Short term intensive case management offered once released. For clients moving out of the county, referrals are made to community agencies in the area where the individual will reside
  • Anger management groups provided on an ongoing basis
  • Longer term case management services provided to individuals who have committed an offence or who are at risk of doing so


Community Support Services

  • Intensive case management services provided in the community to individuals with serious mental health issues
  • Comprehensive treatment planning and goal setting
  • Areas addressed include but are not limited to medication compliance, activities of daily living, budgeting, self care, advocacy, referral


Rehabilitation Services

  • Occupational Therapy services provided in community to agency clients
  • Standardized functional and cognitive assessments provided to agency clients

Residential Services

  • 12 independent living bachelor apartments co-located with main office site
  • All residents encouraged to participate in individual and group services provided
  • Groups include; leisure and rec group, breakfast/community kitchen group, current events group
  • All clients participate in comprehensive assessment process to determine skill level and suitability for apartment setting


Longer term Counselling Services (ICC)

  • Longer term evidence based therapy provided to individuals


Centralized Intake

  • Streamlined intake services for entire agency though single point entry
  • Comprehensive intake assessment, risk assessments completed

If you wonder whether you or a family member or friends may need some support, please see our links page under Resources & Tools – Self Help.


Addiction Services

Assessment and Treatment Planning

  • Assessments are approved by the Ontario Health Insurance Plan following Ministry of Health and Long Term Care (MOHLTC) guidelines
  • A client is assessed in all life areas including alcohol and drug use; gambling practices; family and marital relationships; state of physical and emotional health; vocational and legal histories
  • Based on the assessment information, client strengths and problems are identified; and an individualized treatment plan is developed by the counsellor and client.

Discussions are guided by many things in assessment including the Stages of Change model and measures identifying consumption (“Where do I fit”)


Community-Based Treatment

  • Outpatient counselling/treatment may include individual, and/or group therapy for people with problematic use of substances or gambling behaviour or family member affected by such behaviour.
  • Topics may include: techniques for abstention or controlled substance use; relapse prevention; harm reduction; communication skills; stress and anger management; lifestyle and relationship issues.


Case Management & Referrals

  • Case management involves planning, linking, monitoring and advocating
  • Counsellors will ensure clients receive the help that he/she needs
  • Referrals are made when a client can benefit from other specialized services or community programs
  • All referrals are made at the request of clients


Youth Program

  • Support and services provided to the youth of the county who are experiencing difficulty with alcohol or drugs due to their own or someone else’s use
  • Counsellors also offer education/awareness services in classroom settings. Services are offered directly in secondary and alternative county schools in elementary and secondary panels, although predominantly secondary (NDSS/NAEC/ESS).


Family Support Services

  • Support for family and friends of individuals (identified as concerned persons) dealing with substance abuse or problem gambling problems are offered
  • There are many ways address concerns about addiction, there are also many prevailing myths about what works and what doesn’t work


Problem Gambling Education & Counselling

  • Staff will provide public awareness presentations related to problem gambling.
  • Agency staff also provide outpatient assessment, counselling and case management services to individuals experiencing problems related to gambling


Methadone Maintenance Treatment

  • Counselling provided for clients involved in Methadone Maintenance Therapy (MMT)
  • Outreach provided directly in local MMT clinic.


Concurrent Disorders Counselling and Treatment

  • Counselling and treatment for individuals where substances and mental illness have both been identified as significant problems in the person’s life
  • Individual and/or group format in support
  • Treatment is evidenced based and directed by best practice for concurrent disorders (Health Canada, 2001)
  • One team, with One plan for One person